Everyone understands it’s a good idea to have someone sitting on the substitute bench.
If you have a feeling your current IT system is performing less than at optimal, Tech Precision is waiting as the substitute. However, we can’t play and show you the difference until you call us off the bench.
Lotus Doors had been with existing IT provider for 15 years but found the provider had come complacent. In the end they became disillusioned with the performance which was causing productivity issues across the business.
Took action and called us off the bench with the Tech Precision 90 Day challenge.
“All our systems are now performing significantly better than before Tech Precision’s involvement and ongoing interstate connectivity issues have been fully resolved”
“I have no hesitation in recommending Tech Precision’s services to any company that has concerns about their I.T. systems; Tech Precision have the knowledge, diligence and tenacity to overcome substantial system problems -if they can fix our system they can fix yours!”
We’ve found the reluctance to replace the current IT supplier at some point reaches a tipping point and then action is taken. This varies from just having enough of the poor service to finally having the time to address the issue. Once the decision is taken, pull Tech Precision off the bench, you won’t be disappointed.
Full case study letter:
” Ref: Lotus Doors Testimonial
Lotus Doors is the premier supplier of flexible space solutions in Australia, focusing on acoustic operable walls and moveable glazed facades in both the commercial and high-end residential sectors.
The company was founded in the 1960s and originally manufactured sliding shower screens but the business began to expand rapidly in the late 1990s and we now have offices in all states and offer product exports to NZ and Asia. Therefore, our I.T. systems throughout the company are of paramount importance to us to enable efficient I.T. solutions across the country, all of which link back to our main servers in our Melbourne head office.
After becoming disillusioned with our previous I.T. provider, who had been onboard for 15 years but we believe became complacent for this reason, we met with Tech Precision and accepted the 90-Day Challenge.
Their engineers immediately performed health checks across all our systems and diagnosed some very concerning issues with the state of our servers and backup hardware. It became a mammoth task to rectify the issues but the engineers guided us through the process and consistently performed the necessary maintenance out of business hours to ensure minimal disruption to our employees’ productivity.
After running pre-and post-maintenance performance monitoring I am pleased to say that all our systems are now performing significantly better than before Tech Precision’s involvement and ongoing interstate connectivity issues have been fully resolved. I abhor to contemplate the issues we would be dealing with currently had the system been left to continue in its previous state!
As for their customer service we have a dedicated engineer who is now very familiar with our systems and is always readily available and quick to resolve any issues that arise in a professional and friendly manner. We are yet to find an issue that he cannot overcome! When he is not available the other staff also react in a timely fashion and the knowledge/expertise across the company is evident.
Also, we were recently unfortunate to suffer a ‘ransomware’ attack (due to lack of diligence from our staff, not issues with Tech Precision’s security systems) which resulted in the encryption of a sizeable portion of our company data. The spread through our system was effectively halted due to quick reactions to the problem and again Tech Precision worked incessantly to rectify the issue; as of start of business the following day all files had been restored and our productivity was hardly affected.
I am about to meet with Tech Precision this afternoon to confirm a satisfactory 90-Day Challenge and I look forward to continuing to work alongside their staff to maintain and improve our I.T. solutions to support the business’ requirements.
I have no hesitation in recommending Tech Precision’s services to any company that has concerns about their I.T. systems; Tech Precision have the knowledge, diligence and tenacity to overcome substantial system problems -if they can fix our system they can fix yours!
ERP & Business Systems Manager”
Read what other clients have been saying… more
Like most things the fear of the pain of moving is greater than the actual experience. We’re on the bench ready to act when you’ve decided to make a move and we’ll make that move easy.
Why wait until you have become disillusioned? Why not get a 2nd opinion today!
I will leave you with this blog quote:
“One way to get the most out of life is to look upon it as an adventure.”
– William Feather,