I am happy to advise that Nifty-Lift has seen a marked improvement in the reliability of our IT system since engaging Tech Precision for support services twelve months ago.
The initial transition from our previous supplier was handled well, and with minimal input from our staff.
I was cynically expecting to be advised that we would need to invest great sums of money to ensure a reliable IT system, however I was pleasantly surprised the Tech Precision have been willing and able to work with our existing infrastructure and still dramatically increase our uptime.
Of course, we have made some small investments as recommended by Tech Precision, in particular on our data storage and backup. This advise was delivered in a measured manner, and we were given the options of spending a lot, or a little, and had the ‘pros and cons’ of each solution outlined so we could make an informed decision in determining the most appropriate solution for our risk profile and our budget.
Overall, my staff and I have all appreciated the quick service delivered by Tech Precision when we have an issue, and our business has certainly benefited from the decreased downtime of our servers.
General Manager – Nifty-Lift
“JAYDO has built a very successful and trusted working relationship with the team at Tech Precision and we therefore have no hesitation in recommending them as a quality provider of IT support services”
“The overall result; Tech Precision delivered above and beyond expectations.”
Jaydo Construction Pty Ltd has been operating for the past 35 years as a diverse civil construction company specialising in the construction of large diameter stormwater, water and sewerage pipeline projects.
While JAYDO are specialists in civil construction, IT experts we are not. Having a staff of less than 100 we’re not quite at a size to have our own dedicated IT resource, we therefore rely heavily on the expertise of the team at Tech Precision to provide us with not only IT support, but also technical direction appropriate to our business for now and into the future.
Our partnership with Tech Precision commenced in March of 2011; since then our business has grown considerably including moving premises. Tech Precision have been with us throughout the development of our business providing us with the resources and information to protect our ever growing data flow.
More recently Tech Precision managed the selection and implementation of our new production server, all while keeping the business operational both locally and for remote access sites.
Tech Precision took the time to listen and understand our needs while also taking into consideration the future growth of our business.
Initially Tech Precision presented a number of options and explained each one in detail along with the life time value (ROI) behind each offering.
All this was done in direct and simple to understand communication allowing our Management team to make an educated decision.
Once we decided on the best solution we had Tech Precision execute and lead the project. Communication was excellent; we knew exactly what was going on within our systems at all times. They also managed all of the third parties involved which allowed for clean seamless migration of all our applications.
Probably the most pleasing aspect was the minimal interruption experienced by management and staff throughout the project.
Our management team we had obvious concerns about changing our servers and the impact it would have on the business if something went wrong. However, now on the other side of this project we have noticeable system performance improvements and security of future operations.
The overall result; Tech Precision delivered above and beyond expectations.
Over the past six years JAYDO has built a very successful and trusted working relationship with the team at Tech Precision and we therefore have no hesitation in recommending them as a quality provider of IT support services. JAYDO also looks forward to continuing our relationship with Tech Precision into the future.
Construction Management Officer: JAYDO
“They took time to actually listen and understand what our business was trying to achieve.”
“I would strongly recommend Tech Precision to any fellow business owners looking for reliable IT support.”
Our company, John Ryan Removals was first established in 1975. We have grown to become one of the leading specialist removal companies in Australia. To this day we remain a family operated company providing local, national and international removal and storage services.
We recently had the need for an upgrade of our company servers. As our business continues to
evolve we have become extremely dependent on our IT systems for our day to day operation. We
therefore require a technically capable IT partner, which is more difficult to find that it sounds!
Our selection criteria was validated as Tech Precision delivered on time, within budget and exactly to scope. It was always a pleasure to deal with their team. They took time to actually listen and understand what our business was trying to achieve. We welcomed their suggestions which often saved us money and time over the project.
Communication throughout the entire project was excellent and allowed us to know what was going
on at all times.
The way in which they went about the task meant that our staff could continue to work throughout the duration. This was extremely important to us, as a customer service business we could not afford to be without our IT systems.
I would strongly recommend Tech Precision to any fellow business owners looking for reliable IT
Managing Director: John Ryan Removals
Our Clients range from 10 to 250 staff and they partner with Tech Precision because they need a midsize MSP to deliver IT ‘peace of mind’ and a one-stop-shop.
If your current supplier has simply dropped the ball too many times or you’ve outgrown your current IT provider or ‘one man band’, take advantage of our full service and innovative approach. See what other clients have to say…
“Whether you have an internal IT team or not I strongly recommend Tech Precision to any business wanting to resolve their IT issues and get on with building your business.”
Philip Webb is one of Victoria’s largest independent real estate firms, specialising in residential and commercial sales, auctioneering, property management and investment properties.
Three offices cover the entire Eastern suburbs, with a sales team of over 30 Sales Agents and one of the largest rent rolls under management in Melbourne. Philip Webb has forged a reputation for integrity, quality market advice, clever marketing campaigns and exceptional client service.
As a leader in its industry, Philip Webb invests heavily in the state of the Art communication and information technology. Our IT team was flat out trying to keep up with staff’s day to day demands and were continuously chasing their tail as our business was growing.
We decided to outsource our day to day IT needs and to partner with Tech Precision, this was after an extensive search for a reliable and professional external IT firm to meet our growing IT needs.
Although Tech Precision is an external company they work within the business like our own. They have taken over the day to day IT operation. Some of the services they are performing include all job handling and job logging, they have documented all our systems and this is ongoing as process changes. They also provide both weekly and monthly reporting, allowing us to know exactly what’s going on.
They have been heavily involved in meetings with some of our partners helping to resolve application issues to improve efficiency for staff and client interaction.
Another knock on effect of this business partnership, is the fact they have freed up our internal IT team. It has allowed our internal IT team to deliver enormous value back to the company. They are now able to focus on projects which are generating serious productivity improvements and also helping to reduce operating costs.
Whether you have an internal IT team or not I strongly recommend Tech Precision to any business wanting to resolve their IT issues and get on with building your business.
CFO: Philip Webb
“When thinking of Tech Precision the first thing that comes to mind – they don’t rest until we are happy. They just keep going until it’s fixed and that’s why I have nothing but respect for them. I know they have my back.”
Premier Supplies is a successful and rapidly growing distributor of packaging, safety and consumable products. Our core business is managing the supply chain from sourcing products through to warehousing and distribution and delivering of business essentials on a next-day basis.
Our customers are food processors, general commercial and industrial users, corporates, health and aged care providers, caterers and retailers.
Before TP our IT was patchy and we had a number of unexpected and unexplained issues. Since joining TP’s service program it has really helped us get ahead. Their program has given us a predictable view of our IT needs now and going forward.
Our IT problems have gone away; in fact our system has gone from strength to strength. It has allowed us get on with our business and keep growing. My staff are more productive and we are able to budget and control our IT spend. I can confidently recommend them as a value add partner.
Director: Premier Supplies
“If looking for an IT partner, who can and do deliver on what they say – I suggest you talk with these guys.”
“I also compliment them on their support program which delivers real value for money (something you don’t often get these days).”
Apollo Bikes Australia was founded in 1978 and is proudly Australian owned. Apollo is committed to innovate, improve, and
develop our products to deliver the very best bicycles and accessories in the world distributing to a global dealer network. Bicycles and accessories that are contemporary and represent outstanding value, reliability and durability.
Before partnering with Tech Precision we had constant issues with our computer system. It was at the point where we had become so used to staff complaining about their computers we took it as standard business practice.
This all changed after we partnered with Tech Precision. Their response times have been fantastic; often going above and beyond to get things resolved. They have taken the time to understand our business needs and adjusted our system accordingly.
Today we now find ourselves in a position where the system just works. We have a mixture of PC’s, workstations and Apple MAC’s and the system just seamlessly hums along. Our staff are able to get on with their jobs, improving our overall productivity – which is extremely important as we only have so much resource and we are growing in a fast paced, highly competitive industry.
Being the Financial Controller, I also compliment them on their support program which delivers real value for money (something you don’t often get these days).
If looking for an IT partner, who can and do deliver on what they say – I suggest you talk with these guys.
Financial Controller: Apollo Bicycle Company
“Tech Precision have taken the time to listen and understand our needs which means the changes they have made in the system are really benefiting our staff and the way they operate.
I would be happy to recommend Tech Precision as an IT support partner to any fellow businessman who wants to get on with taking their business forward.”
RE: IT Service provider partnership with Tech Precision
Scientific Fire Services maintains a philosophy with our clients and services providers to seek opportunities in partnership and to nurture partnerships beyond today.
Taking a partnership approach with our IT service provider we have a mutual expectation to identify opportunities and minimise risks to our company.
We are an international, multi-skilled, dynamic consultancy business that interacts with clients to achieve creative solutions for the commercial building industry. By doing so, we deliver cost effective and innovative answers to fire safety related issues developed around fire safety engineering principles.
IT is a critical element of our client delivery performance.
Past IT providers have been with us for long periods of time and have performed reasonably well over the term; however we were concerned/uncomfortable that perhaps we had grown too big for them.
There had been a number of issues which just seemed to keep presenting themselves without being completely resolved and this was the main catalyst to change.
We have just completed our initial 90 days with Tech Precision and while we had planned for some handover difficulties, I am please say we experienced no issues.
In fact within the 90 days our system seems to be working better than previously (possibly better than when we first installed it brand new). All the small ongoing issues that they inherited have been cleaned up and we have had nothing but a positive experience.
Support has been fantastic, they are proactively working on the system to improve performance and as our staff will continue to require support – it is immediate. Even while we are overseas we are continually supported at the same level as when in Australia.
Tech Precision have taken the time to listen and understand our needs which means the changes they have made in the system are really benefiting our staff and the way they operate.
I would be happy to recommend Tech Precision as an IT support partner to any fellow businessman who wants to get on with taking their business forward.
Director: Scientific Fire Services
“If you are looking for a trusted productive relationship with your IT provider, I strongly suggest you include Tech Precision in your process… They coordinate with other areas of our operation and with our partners to ensure smooth technology operation with little interruption. In fact this focus has helped us grow our business nationally over this time.”
DEUTZ AG is a global engine manufacturing company based in Cologne, Germany. The company was founded in 1864 and has over 4000 employees worldwide.
We provide a range of Diesel and Natural gas engines for industrial, mining, marine, energy and agricultural purposes, as well as spare parts and service for all DEUTZ engine products.
DEUTZ has been established in Australia for over 40 years and is headquartered in Melbourne, we also have branches in Kalgoorlie and Brisbane. DEUTZ is supported by a large dealer network throughout Australia, New Zealand and the Pacific Islands. Historically we had internal IT support staff with direction and support from our HQ in Germany. Nearly 24 month ago we reviewed our IT requirement and expenses and the outsource model was more cost effective and allowed us to focus on our business not our IT needs.
After much market research we selected Tech Precision as our local IT support partner. With the introduction of Tech Precision we are able to have any IT issues or concerns attended to and usually resolved same day, whereas we used to have to wait overnight for Germany support.
There is minimal interaction required from us. Tech Precision go about their duties and report back so we know what’s happening. They liaise with local management for business direction and plan our IT around this. Tech Precision deal with Germany for the corporate IT requirements and streamline to suit our business. They coordinate with other areas of our operation and with our partners to ensure smooth technology operation with little interruption. In fact this focus has helped us grow our business nationally over this time.
Tech Precision have implemented antivirus & security, working backups, and they audit our hardware & software which allows us to budget for future needs.
They keep IT working for us, so we can carry on with focusing on our business. If you are looking for a trusted productive relationship with your IT provider, I strongly suggest you include Tech Precision in your process.
Managing Director: DEUTZ Australia
“If you are looking for an experienced external IT company (who can and do deliver) I have no hesitation in recommending the team at Tech Precision.”
Tri-Fixx is a leading supplier of fasteners and related products to the Australian construction
industry. We provide a broad range of fastening products for timber, steel and masonry
including self-drilling screws, rivets, chemical anchors, powder/gas actuated fasteners and
adhesives as well as accessories and consumables for these products.
Established in 1986, the Tri-Fixx brand is nationally recognised as a marketer of quality
fastening systems and a provider of outstanding customer service and product value. Tri-Fixx
have sales, distribution and manufacturing facilities in Melbourne and sales and distribution
facilities in Sydney and Geelong.
Our IT setup:
We have a full time dedicated internal IT person who handles the day to day support matters and also provides guidance on the future requirements of our IT system to match our business needs going forward.
For more than 3 years we have been engaging Tech Precision for knowledge and expertise
outside our internal capabilities. This relationship involves both consultancy and a Managed Service agreement.
This affiliation has proven successful as we can clearly identify, see and measure impressive
advancements in the overall business productivity. Tech Precision have designed and
implemented fully functional backup and disaster recovery systems, the introduction and set
up of terminal services and the virtualisation of our servers. The relationship between our
companies has developed to be one of trust and I know they have our back.
Tech Precision provide us with consistent feedback and reporting on the performance of our
network and due to their width and breadth of experience are able to offer cost effective
suggestions for us to improve our systems going forward.
If you are looking for an experienced external IT company (who can and do deliver) I have no
hesitation in recommending the team at Tech Precision.
Internal Support: Tri-Fixx
“I feel that now, for the first time we have IT Management. Tech Precision is the only company I have met that leaves me feeling this way”
Mideco Dust Control is an Australian founded and owned designer and manufacturer of air pollution control systems.
We have been operating for over 60 years. During that time we have become experts in our field of dust collector and industrial air pollution control engineering. Today we manufacturer quality products, which we supply, install and maintain all over the world.
In relation to our IT systems we had previously been utilising an internal person (this was additional to their full time role) supported with the services of an external company.
We found ourselves having to continually chase the external company for updates and feedback and the IT role was absorbing far too much time of our internal person.
After meeting with Tech Precision we felt comfortable with their approach which was more about understanding our business and our needs before recommending any IT solution. We felt we were able to discuss strategies, this was different to others we had spoken with so decided to give them a go.
From the beginning we have experienced feedback, including updates about our system and ongoing jobs, reporting and documentation of our network. I also now have more confidence knowing we are working towards a goal not just installing and maintaining computers.
My internal person has had his time freed up and is once again being productive in his area of the business.
While this journey has only just begun, for the first time I feel that now, for the first time we have IT Management. Tech Precision is the only company I have met that leaves me feeling this way.
CEO: Mideco Dust Control
“I have no hesitation in recommending Tech Precision’s services to any company that has concerns about their I.T. systems; Tech Precision have the knowledge, diligence and tenacity to overcome substantial system problems -if they can fix our system they can fix yours!”
Lotus Doors is the premier supplier of flexible space solutions in Australia, focusing on acoustic operable walls and moveable glazed facades in both the commercial and high-end residential sectors.
The company was founded in the 1960s and originally manufactured sliding shower screens but the business began to expand rapidly in the late 1990s and we now have offices in all states and offer product exports to NZ and Asia. Therefore, our I.T. systems throughout the company are of paramount importance to us to enable efficient I.T. solutions across the country, all of which link back to our main servers in our Melbourne head office.
After becoming disillusioned with our previous I.T. provider, who had been onboard for 15 years but we believe became complacent for this reason, we met with Tech Precision and accepted the 90-Day Challenge. Their engineers immediately performed health checks across all our systems and diagnosed some very concerning issues with the state of our servers and backup hardware. It became a mammoth task to rectify the issues but the engineers guided us through the process and consistently performed the necessary maintenance out of business hours to ensure minimal disruption to our employees’ productivity. After running pre-and post-maintenance performance monitoring I am pleased to say that all our systems are now performing significantly better than before Tech Precision’s involvement and ongoing interstate connectivity issues have been fully resolved. I abhor to contemplate the issues we would be dealing with currently had the system been left to continue in its previous state!
As for their customer service we have a dedicated engineer who is now very familiar with our systems and is always readily available and quick to resolve any issues that arise in a professional and friendly manner. We are yet to find an issue that he cannot overcome! When he is not available the other staff also react in a timely fashion and the knowledge/expertise across the company is evident.
Also, we were recently unfortunate to suffer a ‘ransomware’ attack (due to lack of diligence from our staff, not issues with Tech Precision’s security systems) which resulted in the encryption of a sizeable portion of our company data. The spread through our system was effectively halted due to quick reactions to the problem and again Tech Precision worked incessantly to rectify the issue; as of start of business the following day all files had been restored and our productivity was hardly affected.
I am about to meet with Tech Precision this afternoon to confirm a satisfactory 90-Day Challenge and I look forward to continuing to work alongside their staff to maintain and improve our I.T. solutions to support the business’ requirements.
I have no hesitation in recommending Tech Precision’s services to any company that has concerns about their I.T. systems; Tech Precision have the knowledge, diligence and tenacity to overcome substantial system problems -if they can fix our system they can fix yours!
ERP & Business Systems Manager: Lotus Doors
“We are very satisfied in our decision to engage Tech Precision as our I.T support and we have no hesitation in endorsing their Service Program.”
We have been a customer of Tech Precision now for over 6 months following a re-organisation of our business and the decision to outsource our IT support.
We had some hesitation to outsource our I.T support as previously we always had internal I.T support which was very responsive and at a high level of competence. However, since the commencement of the external I.T support with Tech Precision, the level of service, feedback and resolution of issues has been very good.
We also consider that the arrangement with Tech Precision is quite cost effective and the process to log and resolve any I.T issue is efficient. Furthermore, we appreciate the monthly summary of of IT activity logged and which includes any potential area of concern.
We are very satisfied in our decision to engage Tech Precision as our I.T support and we have no hesitation in endorsing their Service Program.
General/Finance Manager: Industrial Manufacturing
“I have been extremely happy with the way that Tech Precision have taken on board and handled any issues as they have occurred. I am happy to say that Tech Precision give me peace of mind”
Wagner Spray tech is a global company offering a complete range of power painting and coatings application products, serving the consumer DIY market and the professional
contractor alike. Our products are designed to make it easier for the end user to prepare and apply both decorative and protective coatings of all types.
Wagner have been operating in Australia for over 35 years and from our purpose built premises in Braeside since 2002. This site houses our administration and central distribution centre for Australia and New Zealand. We have a nation-wide distribution chain which includes the major hardware channels, major paint stores, independent outlets and more than 50 authorised service centres.
Internally the responsibility of IT operations has always been with our Financial Controller. This person would be hands on, looking after the day to day IT changes and requests, overall maintenance of the network and the interaction between external vendors to
coordinate our phones, internet and ERP system on the network.
The challenge we faced was that as our business continued to grow, both the financial and IT roles also grew and in time the IT portion consumed too much of their time. In June 2012 we discussed our situation with Tech Precision and elected to outsource all of our IT functions to them and they would report directly to our Financial Controller. This provided two benefits: minimising time lost for our CFO and also gave us a highly skilled team at our ready which in turn increased our own productivity. As the knowledge has been transferred
to the team at Tech Precision, our Financial Controller now only needs to oversee IT projects and discusses future business at regular meetings.
Our sales team are spread right across Australia and New Zealand and our management team are frequently overseas, so we require access to the network at all times of the day. Tech Precision are watching our systems 24/7 and are there for us if we need to call.
We have great access to their entire team and especially the engineers, their response is fantastic. The majority of issues are fixed easily or they advise us otherwise. They work until the task is complete and we are not charged for extra time.
No change is ever easy and although there have been hurdles to overcome in making this move, I have been extremely happy with the way that Tech Precision have taken on board and handled any issues as they have occurred.
I am happy to say that Tech Precision give me peace of mind.
Managing Director: Wagner Australia
“The decision to go with Tech Precision has been a good one which gives us peace of mind and allows us to concentrate on our prime business function rather than being distracted by IT matters.”
Australian Essential Services Maintenance (AESM) was established to meet the current need for Routine Inspection and Maintenance of Essential Safety Measures in accordance with Building Regulations.
AESM will assist Building Owners, Managers and Tenants in meeting their ongoing legal responsibility for the upkeep of the building’s essential safety measures ensuring the safety of the
occupants and the buildings. We are totally committed to maintaining the sound reputation we have gained over many years for providing a quality endorsed friendly and professional service within the building services industry.
Our computer system is the backbone of our business and it is vital that issues are dealt with quickly and efficiently providing maximum uptime, and minimal disruption to our operation. In selecting an IT service partner we wanted a company that would meet our service requirements in the same manner we deliver to our clients.
Over 3 years ago we chose Tech Precision as our virtual IT department.
We continue to be impressed by their service delivery, in resolving issues, providing equipment, assisting our staff, and implementation of new systems and server upgrades. Tech Precision has proven their abilities to detect and disarm serious intrusion of our system from viruses, malware and more recently
ransomware. This is all backed up by an enthusiastic team with knowledge and commitment.
The decision to go with Tech Precision has been a good one which gives us peace of mind and allows us to concentrate on our prime business function rather than being distracted by IT matters.
Based on their performance with AESM, I recommend Tech Precision as a worthy IT partner.
Director: Australian Essential Services Maintenance
“Based on our experience, I have no hesitation in recommending Tech Precision for your IT requirements.”
Cameron Industrial Commercial is a market leading specialist industrial commercial real estate agency located in Melbourne’s south east. Our three offices accommodate a large team of dedicated staff with over 38 years of local knowledge.
A little over 18 months ago Cameron Industrial formed a business alliance with Tech Precision to manage our IT infrastructure, maintenance and growth.
Within a short space of time many of the pre-existing issues were resolved and we were able to move forward in areas such as the upgrading of equipment, improved connectivity between our offices, the planning and implementation of Disaster Recovery, and many other projects previously waiting to be attended to.
The change to Tech Precision provided our business with an IT team rich in knowledge and experience with excellent communication skills when dealing with staff and managers alike. A true business partner who we can rely on to delivery on time every time.
Based on our experience, I have no hesitation in recommending Tech Precision for your IT requirements.
Head of Property Department: Cameron Industrial Commercial
“Over the last 3 years our relationship has grown and we are 100% confident in Tech Precision’s ability to do all that is required to service and maintain our computer systems and resolve problems. This in turn allows me the freedom and confidence to manage the business rather than being caught up in IT matters.”
Termguard Melbourne is a pest control company that provides termite protection for the building industry and the ongoing maintenance inspections and treatments for the subsequent owners of the properties. We also provide a range of services including inspections and general pest and termite treatments to a range of commercial and private clients.
The company was founded in 1999 and when I started work here 8 years ago the company employed 13 technicians and 7 office staff. As the business grew so did our requirements, to the point where we now have 2 offices, 2 servers, 45 desktop computers and 45 office staff. Through an increasing number of problems with our server and desktop computers, we decided about 31/2 years ago to seek the services of a company that could maintain our IT environment so that we could avoid costly downtime.
We interviewed representatives from each of the companies and in evaluating their proposals it was clear that Tech Precision stood out. The other companies basically refused to take on our work unless we purchased new computers to their specifications, which, at the time would have involved an investment of over $60,000 before they even started. Tech Precision differed in that they were prepared to accept our current position and listened to our requirements. From day one Tech Precision set about understanding what was important to our business and rectifying issues that had been outstanding for some time. Through their processes they seamlessly delivered a working environment focused on the needs of our specific business.
Tech Precision has allocated a team of technicians and a dedicated account manager that know our site, are 100% productive when they are faced with issues and provide continuity of service rather than having to acquaint themselves with the specifics of our environment every time. Their speed of response, the level of service delivered and the communication with our company continues to strengthen our ongoing partnership.
Over the last 3 years our relationship has grown and we are 100% confident in Tech Precision’s ability to do all that is required to service and maintain our computer systems and resolve problems. This in turn allows me the freedom and confidence to manage the business rather than being caught up in IT matters.
Tech Precision also provides constant input into the development of our computer system and structure. We welcome their ability to think outside their service obligations and research possible improvements in software and hardware. Our business also benefits from Tech Precision’s cross-pollination of ideas and experiences learned from servicing a number of other businesses.
“Tech Precision is a welcome and integral part of our business.”
General Manager: Termguard Melbourne P/L
“Response times and communication have been excellent and the service delivery has been to the level where it may be compared to having a full time IT employee rather than a third party service.”
We selected Tech Precision to be our external IT service partner about 6 months ago. They had a few meetings with our outgoing IT manager and seamlessly took over the support and service of our IT systems.
The structure of our business is a head office in Melbourne, with interstate offices in Sydney and Brisbane which they service and maintain proficiently.
Tech Precision has been instrumental in planning our IT hardware requirements during our budgeting process by providing both hardware and software information on request. This was done without hesitation and within a short timeframe. We currently receive a monthly system status report and an up to date equipment listing which was very helpful during this process as well.
Response times and communication have been excellent and the service delivery has been to the level where it may be compared to having a full time IT employee rather than a third party service. We are always kept up to date with our company’s IT issues and have peace of mind knowing that all of these will be tracked and resolved.
All projects undertaken by Tech Precision during the 6 months have been delivered on time and within budget.
I am very satisfied in our decision to partner with Tech Precision and have no hesitation in endorsing their Service program.
Commercial Finance Manager: Fire Safety
“We have been utilising Tech Precision for over 18 months now and there is no comparison in relation to where we are now and prior to their engagement”
We originally had a dedicated in-house resource to resolve all our IT issues and provide future direction. We were just going through the process of identifying an external provider to assist him in this process when he decided to pursue other interests. Fortunately our research had already identified a potential solution. Tech Precision stepped up to the plate and was able to furnish a complete IT solution. We have been utilising Tech Precision for over 18 months now and there is no comparison in relation to where we are now and prior to their engagement.
Partnering our IT support with Tech Precision has proven to be a straight forward and complete solution. We thought the initial period of their engagement would be difficult as they became familiar with our systems. However we experienced no drop in our system performance, and in fact some of our outstanding tasks were attended to as part of the onboarding process.
The combined business and technical knowledge of Tech Precision has been just outstanding allowing for a smooth transition of all projects. They are driven by a structured process which has meant I have had to do very little but always have good visibility of what is going on. This has made my life much easier.
When benchmarking against other service providers within the industry I believe overall Tech Precision provides excellent value for money.
The culture of the Tech Precision staff is empowering and they work with us to meet our needs and time frames in this ever changing environment providing coverage that suits our requirements.
Utilising Tech Precision gives me greater confidence about the robustness of our IT Systems and allows me to focus on other aspects of the business that require my attention.
General Manager: Australian Disability Enterprise
“Changing to Tech Precision was one of the best decisions I have made. I would highly recommend Tech Precision.”
Tech Precision took over our IT maintenance nearly a year ago. We have over 40 staff members in 3 locations, before Tech Precision we were always experiencing drop outs, downtime and bad connectivity between the offices, as well as consistent minor issues, no backups or disaster recovery plan. Changing to Tech Precision was one of the best decisions I have made.
Their wealth of knowledge gives me peace of mind. They have an extremely experienced and helpful team of technicians who always go over and above to get the job done. I would highly recommend Tech Precision.
Administration: Industrial Commercial Property
“Since selecting Tech Precision as our IT business partners we have been impressed with the team and the way they go about things.”
Some of the key points for us are:-
They have a broad array of knowledge across the team
They do not rely on one man
Tech Precision are interested in the company and are committed to looking after the customer
We are more at ease because we are in the hands of experts
We can get on with day to day tasks without interruption
Tech Precision have an encouraging methodology behind their processes
Tech Precision’s commitment to our company is hard to fault and we would recommend their performance.
Managing Director: Building Supplies
“We have no hesitation in recommending Tech Precision’s support program to other businesses.”
We were having concerns with our computer support arrangements and the one man band servicing our company was not meeting expectations. We wanted a support company that would respond and call back when they say they will, turn up when expected to and look after us in a professional manner.
From day one when we contacted Tech Precision regarding our situation their representative was speaking with us in our boardroom within 30 minutes of our telephone conversation. This sense of urgency applies to the general operation and is refreshing to see. After discussing our requirements we decided to work with Tech Precision as a business partner and haven’t looked back. We expected a few hiccups but nothing happened, in fact our systems have never run better. This gives us real peace of mind.
We are extremely happy with the service provided by the Tech Precision staff. We have found their team of multi-skilled engineers are “top shelf” and respond and resolve issues quickly, communicate well and act very professionally.
We have no hesitation in recommending Tech Precision’s support program to other businesses.
Director: Project Management Company
“We would not hesitate to recommend your company to others.”
We are very pleased with the service from all concerned. We would not hesitate to recommend your company to others. We hope to use your services again”.
Technical Manager: Leisure Products and Services
“I would have no hesitation in recommending Tech Precision”
We have been using Tech-Precision for our IT requirements since March 2006. In that time they have been both reliable, prompt and easily accessible for any queries. We chose to have regular monthly visits to sort out any new task, queries or problems and undertake a general cleanup of our server, and this has been very worthwhile as it has all but eliminated our server and log in problems for our four sites. Any query that has been put to them has been solved and suggestions made to make us more efficient. If what we have asked is not possible an alternative has always been put forward. I would have no hesitation in recommending Tech Precision to any company seeking IT assistance”.
Operational Manager: Finance Sector
“Service was fast and efficient”
Thank you very much for the excellent work you did … The service was fast and efficient and the people I dealt with were very professional. I was very happy with the excellent service Tech-Precision provided and have no hesitations in recommending the business to other people or using the company again myself. Thank you again for your great work”.
Payroll Officer: Education sector
“Consistently deliver excellent response times”
The key to our ongoing success is ensuring our customers have the best service and support possible – whenever and wherever they need it. Tech Precision consistently deliver excellent response times, specialist knowledge and superior service to our customers. It’s just one less thing for us to worry about”.
CEO: Importing and Distribution
“Commend you on your fast service”
I would like to commend you on your fast service, which is very important to us where it is imperative that out work goes out on a certain day. David is very efficient and knowledgeable with his work. This is the second time David has got us out of trouble and we were very appreciative of that. I will be very happy to use Tech-Precision as our Maintenance provider”.
Billing & Customer Reports Administrator: Transport Services
“Response times are always to expectation”
The technicians are always helpful and are persistent in fixing the problem if it is not fixed the first time. Response times are always to expectation”.
Financial Controller: Importing and Distribution
“Response to jobs are all very good”
Tech Precision services, and response to jobs are all very good and their technicians have good fault finding abilities”.
Business Manager, Dairy Industry
“Professional and Responsive”
Tech Precision continue to be our service provider after a number of years and we find them to be professional and responsive in identifying and resolving issues”.
Financial Controller: Packaging Manufacturer
“(An) insight into… performance reporting”
Tech Precision provided helpful insight into the importance and availability of clear network performance reporting”.
Business Manager: Education
“(We) certainly benefited by having a Health Check”
Our company has certainly benefited by having a Health Check performed on our computer environment. We had exposure in three areas that could have affected our business operation as well as our partners and customers. We compliment this service offered by Tech Precision”.
Owner / Director: OH&S Services
“Happy Staff (and) outstanding efficiency”
I have had great feedback from all areas of Relay on your outstanding efficiency and thank you for making my job easier”.
Operations Manager: Logistics Company
“Our new system (has allowed) us to streamline processes and help staff”
Tech Precision demonstrated their technical expertise and strong business ethics in completing the installation of our new system. They provided a fixed price so there were no hidden charges. We are very pleased with our new system which is allowing us to streamline our processes and helping staff become more productive. I recommend Tech Precision to any company looking for IT support”.
Owner / Director: Construction Industry
“I recommend Tech Precision as a partner to manage IT”
Tech Last year we appointed Tech Precision, utilising their ProActive Services Program to look after our computer network infrastructure. This has proven to be an excellent decision and we now enjoy a well maintained, system that performs consistently and allows us to concentrate on our core business.
The system maintenance is up-to-date and proven backups are generated regularly to underpin our company in the event of a disaster. This in-turn decreases stress and increases confidence and peace of mind. We have gained on productivity by having a reliable and efficient system.
I recommend Tech Precision as a partner to manage IT allowing companies to concentrate on their core business.
Director: National Construction Company
“Tech Precision endeavours to find the most cost effective and efficient solutions to any of our IT issues.”
“IT is so critical in today’s world, and partnering with a provider that understands your requirements, is up to date and delivers on what is promised can have a real positive impact on your business. Tech Precision shown that they tick all of these boxes.”
IT Team Leader: Direct-to-Schools Uniform Supplier
Termguard – 6 Question Client Interview
1) Introduction to Termguard - 1min 11secs
“General Manager for 5 years”
2) Importance of Computers in their business? – 36 secs
“we couldn’t function without (our computer system)”
3) Cost of downtime? - 1min 50secs
“we thought our computer guy was properly qualified”
“our computer guy crashed our system”
“we were down for 7 hours and cost us $20,000″
“we had 280 incoming phones call and were flying blind”
“we didn’t fully understand the repercussions”
4) What were they looking for in an IT Service Partner? - 1min 29secs
“we were looking for someone experienced, with good credentials, well known and recommended”
“we wanted a partner who could work with what we already have”
“we don’t have a large amount of money to throw at our computers in one hit”
5) What are the benefits of a Proactive Service? - 2min 01secs
“Tech Precision diagnosed the failures of our system and modified our system and procedures so it could function as best it could”
“the service is extraordinary, we’ll get a response within the hour and someone out here immediately”
“I don’t have to pull my hair out with computer issues”
“I don’t have to concern myself with things I don’t know about”
6) Summary and any comments? - 2min 09secs
“Tech Precision constantly work in front of our needs”
“Tech Precision are plotting a path for our future”
“Tech Precision have provided a solution to a problem we’ve been working on for 2½ years”
“I’m constantly (pleasantly) surprised what is included in what we’re paying for”
“we’re looking to expand the service to other offices so we can free up the resources of our managers tied up in computer problems they don’t understand”
Relay – 6 Question Client Interview
1) Introduction to Relay - 46secs
“I wear a number of hats”
2) Importance of Computers in their business? – 44 secs
“computers are a critical part”
“90% of our orders come to us by email”
“we have offices in Melbourne, Sydney and Brisbane … our computers keep our systems and clients updated”
3) Cost of downtime? - 51secs
“we can workaround computer downtime because of the systems Tech Precision have put in place”
“we have a regularly updated, accessible, offsite backup system”
4) What were they looking for in an IT Service Partner? - 36secs
“we needed someone to cover all our (interstate) offices”
“we wanted a monthly maintenance program”
5) What are the benefits of a Proactive Service? - 1min 23secs
“Tech Precisions knowledge has helped us meet our clients’ contract requirements with our business continuity plan”
“ShadowProtect has given us confidence in getting (our computers) back up quickly”
“our people don’t need great (IT) knowledge, they can just click the icon”
“Tech Precision just make it easier”
“Tech Precision’s fast response has improved our downtime”
“the technicians are great to work with”
6) Summary and any comments? - 1min 46secs
“It saves me so much time, I know the problem will be solved”
“Tech Precision will come back to me, I don’t have to worry about it (so) I can get on with what I need to do”
“Tech Precision’s monthly report means we can make plans for the future, it helps us put something in place”
“I can’t recommend Tech Precision highly enough”