"we thought our computer guy was properly qualified" "our computer guy crashed our system" "we were down for 7 hours and cost us $20,000" "we had 280 incoming phones call and were flying blind" "we didn’t fully understand the repercussions"
4) What were they looking for in an IT Service Partner? - 1min 29secs
"we were looking for someone experienced, with good credentials, well known and recommended" "we wanted a partner who could work with what we already have" "we don’t have a large amount of money to throw at our computers in one hit"
5) What are the benefits of a Proactive Service? - 2min 01secs
"Tech Precision diagnosed the failures of our system and modified our system and procedures so it could function as best it could" "the service is extraordinary, we’ll get a response within the hour and someone out here immediately" "I don’t have to pull my hair out with computer issues" "I don’t have to concern myself with things I don’t know about"
"Tech Precision constantly work in front of our needs" "Tech Precision are plotting a path for our future" "Tech Precision have provided a solution to a problem we’ve been working on for 2½ years" "I’m constantly (pleasantly) surprised what is included in what we’re paying for" "we’re looking to expand the service to other offices so we can free up the resources of our managers tied up in computer problems they don’t understand"
2) Importance of Computers in their business? - 44 secs
"computers are a critical part" "90% of our orders come to us by email" "we have offices in Melbourne, Sydney and Brisbane … our computers keep our systems and clients updated"
"we can workaround computer downtime because of the systems Tech Precision have put in place" "we have a regularly updated, accessible, offsite backup system"
5) What are the benefits of a Proactive Service? - 1min 23secs
"Tech Precisions knowledge has helped us meet our clients’ contract requirements with our business continuity plan" "ShadowProtect has given us confidence in getting (our computers) back up quickly" "our people don’t need great (IT) knowledge, they can just click the icon" "Tech Precision just make it easier" "Tech Precision’s fast response has improved our downtime" "the technicians are great to work with"
"It saves me so much time, I know the problem will be solved" "Tech Precision will come back to me, I don’t have to worry about it (so) I can get on with what I need to do" "Tech Precision’s monthly report means we can make plans for the future, it helps us put something in place" "I can’t recommend Tech Precision highly enough"
Our new system (has allowed) us to streamline processes and help staff
Tech Precision demonstrated their technical expertise and strong business ethics in completing the installation of our new system. They provided a fixed price so there were no hidden charges. We are very pleased with our new system which is allowing us to streamline our processes and helping staff become more productive. I recommend Tech Precision to any company looking for IT support”.
Peter Pascuzzi, Construction Industry
Happy Staff (and) outstanding efficiency
I have had great feedback from all areas of Relay on your outstanding efficiency and thankyou for making my job easier”.
Janine Phillips, Logistics Company
(We) certainly benefitted by having a HealthCheck
Our company has certainly benefited by having a Health Check performed on our computer environment. We had exposure in three areas that could have affected our business operation as well as our partners and customers. We compliment this service offered by Tech Precision”.
Mario Apela, OH&S Services
(An) insight into… performance reporting
Tech Precision provided helpful insight into the importance and availability of clear network performance reporting”.
Business Manager: Education
Professional and Responsive
Tech Precision continue to be our service provider after a number of years and we find them to be professional and responsive in identifying and resolving issues”.
Financial Controller: Packaging Manufacturer
Response to jobs are all very good
Tech Precision services, and response to jobs are all very good and their technicians have good fault finding abilities”.
Business Manager, Dairy Industry
Response times are always to expectation
The technicians are always helpful and are persistent in fixing the problem if it is not fixed the first time. Response times are always to expectation".
Bruce Webber, Importing and Distribution
Commend you on your fast service
I would like to commend you on your fast service, which is very important to us where it is imperative that out work goes out on a certain day. David is very efficient and knowledgeable with his work. This is the second time David has got us out of trouble and we were very appreciative of that. I will be very happy to use Tech-Precision as our Maintenance provider".
Billing & Customer Reports Administrator: Transport Services
Consistently deliver excellent response times
The key to our ongoing success is ensuring our customers have the best service and support possible - whenever and wherever they need it. Tech Precision consistently deliver excellent response times, specialist knowledge and superior service to our customers. It’s just one less thing for us to worry about".
CEO: Importing and Distribution
Service was fast and efficient
Thank you very much for the excellent work you did … The service was fast and efficient and the people I dealt with were very professional. I was very happy with the excellent service Tech-Precision provided and have no hesitations in recommending the business to other people or using the company again myself. Thank you again for your great work".
Payroll Officer: Education sector
I would have no hesitation in recommending Tech Precision
We have been using Tech-Precision for our IT requirements since March 2006. In that time they have been both reliable, prompt and easily accessible for any queries. We chose to have regular monthly visits to sort out any new task, queries or problems and undertake a general cleanup of our server, and this has been very worthwhile as it has all but eliminated our server and log in problems for our four sites. Any query that has been put to them has been solved and suggestions made to make us more efficient. If what we have asked is not possible an alternative has always been put forward. I would have no hesitation in recommending Tech Precision to any company seeking IT assistance".
Operational Manager: Finance Sector
We would not hesitate to recommend your company to others.
We are very pleased with the service from all concerned. We would not hesitate to recommend your company to others. We hope to use your services again".
