GE Case Study - Hardware Support

The Client

General Electric is a diversified technology, media and financial services company that operates in more than 100 countries and employ more than 300,000 people world wide. As part of the General Electric family GE Money is the personal finance provider of choice for over 118 million people world wide.

The business in Australia began with the acquisition of the credit card operations of the Coles Myer Group. This formed the basis of GE Money Australia and New Zealand, which has grown rapidly over the past 10 years through acquisitions, new product introduction and organic growth. Acquisitions have included Avco Financial Services in 1999, AGC Australia and New Zealand in 2002 and in 2004 the Australian Financial Investment Group whose brands include Wizard Home loans.

GE Money won the Money Magazines “Finance Company of the year” for 2005 and 2006.

The Challenge

GE Money services are distributed through numerous sales channels, including over 12,000 retailers, 700 auto dealers, 5,500 brokers, 400 branches and the internet. By providing accessible credit at the right time and place clients are better able to acquire new customers, generate incremental sales and strengthen relationships.

The Solution

GE Money relies on Tech Precision to support and maintain mission critical printers deployed throughout GE Moneys’ national network of offices through flexible maintenance agreements.

For day-to-day operations if support is required GE Money contact the Tech Precision National Call Centre who then resolve the call, either through the Helpdesk or, when required, dispatch a local engineer to repair equipment on-site. Tech Precision have agreed response times for attending the call ensuring GE Money offer exceptional service to their customers.

The Result

Due to the nature of the finance and insurance industry GE Money offices are spread nationally and demand prompt reliable service. With Tech Precision meeting over 95% of its agreed response times on a national basis, GE Money are able to minimise overhead expense while maximising the efficiency of their service support. This allows their national network of offices to concentrate on building the GE Money business.