Amadeus Case Study - Industry Specific Systems

The Client

A world-leading technology and distribution solutions provider, Amadeus delivers unparalleled expertise to the travel industry, including leading-edge solutions that cover airlines’ unique business needs, independent of their size, business model or market reach.

Amadeus’ pioneering new generation Customer Management Solution (CMS) portfolio, Amadeus Altea CMS, serves network and regional carriers. The Altea portfolio, consists of Altea Reservation, Altea Inventory and Altea Departure Control solutions. Further complementing these integrated IT solutions is the Amadeus
e-Travel Airline Suite.

The Challenge

Over 70 of the world’s leading airlines use the Amadeus e-Travel Airline suite to power over 250 websites in more than 80 markets. In addition to full e-ticketing interlining and ground handling management technology services, other standalone IT solutions include revenue integrity and automatic ticket reissue tools.

The Solution

Tech Precision provides a total service to Amadeus and their customers for both hardware and software support. This service includes installations, upgrades, remote management and maintenance of the Amadeus Standard Operating Environment at their client sites throughout Australia.

Amadeus works closely with clients to establish their individual requirements for both hardware and software platforms. Once defined Tech Precision receive and implement a detailed plan for installation. During this process Tech Precision works arm-in-arm with Amadeus and their client to provide a smooth transition to the system.

Once established, the user base is supported by Amadeus’ Customer Service Centre who in turn utilise Tech Precision services to update, correct, repair or expand the system. It is vital that clients’ needs are attended to promptly with any delays or interruptions kept to a minimum.

The Result

Due to the nature of the travel industry, Amadeus’ clients are spread nationally in both metropolitan and regional areas and demand prompt, efficient service delivery. Through partnering with Tech Precision, Amadeus are able to minimise overhead expenses and infrastructure whilst maximising their service delivery ensuring they continue to be the number one provider in their industry.