Managed Service Provider (MSP) – 8 tips for choosing the right one

As Melbourne’s Small to Medium business market continues to return to full strength organisations are searching for points of difference that will help take their business forward.

Partnering with the right managed service provider is one those small gems that can make a huge difference over the journey. With technology advancing at such a rate you need to be able to rely on your MSP as a trusted business partner. The right Managed Service Provider (MSP) is becoming increasingly instrumental in the business technology landscape today.

A Managed Service Provider is an IT protector, facilitator and sherpa all rolled into one – a provider of IT services designed to help a business operate more efficiently and always sustain predictable business operations.

Looking to partner with a Managed Service Provider (MSP)?

Here are some points to keep in mind:

The right Managed Service Provider will ask the right questions.

It’s your business not theirs. The right MSP will ask the right questions – about you, your business goals, strategy. They will want to know how your business operates, how it works for your staff and how it interacts with your clients. They will want to find out if you need certain characteristics and specifications to run your workload and ultimately find ways to streamline systems with the end goal to help improve your bottom-line return. The right MSP will be filled with questions – for you!

A good Managed Service Provider gives you back time.

Due to technology advancement – Small to Medium businesses need a partner that can help them consolidate. A good MSP partner takes away the pain and gives back time. Rather than juggling multiple vendors and third parties, the MSP needs to be the one point streamlining the service and communication.

Your Managed Service Provider is your partner.

A good MSP is a business partner now and for the future. Building out an IT strategy that meets with your business goals. Technology needs to be an enabler not a hinderance. Knowing where you are going and being able to budget to get there allows you to focus on your business growth.

A good Managed Service Provider will guide you.

With new Privacy laws and serious infringement fines for company’s directors a good MSP will help you through this mind field and implement the right level of security to help protect your business (and you) against cybercrime.

A good Managed Service Provider is flexible.

A good MSP needs to be flexible if its working as a value add to free up your internal IT person or if you need them to do it all. With Australia leading the way in hybrid work environments and the trend continuing to grow you need a Managed Service Provider that truly understands providing the tech services and policies to help your business to operate effectively, including cybersecurity and encryption, tech support, cloud services, and robust connections.

It’s about having the right tools.

A true MSP will have the right tools to support you. Dedicated monitoring systems that can identify problems before they impact your systems which in turn impact your staff.

A good Managed Service Provider educates.

On-going education and safety for your staff is critical. A good MSP partner will understand the value of this, designing customised training for each of your staff building IT awareness and taking them on the journey. Ultimately further protecting your business against unwanted interruptions.

Understanding the value of technology

Your business IP often represents your bottom-line returns. A good MSP will understand the value of technology as a business tool – helping you protect your data and keep your systems up and running so your staff remain proactive and able to perform their role in your business cogs.

Tech Precision Pty Ltd is a 100% Australian owned Managed Service Provider located in Melbourne. Want to know more? Read through our IT Buyer’s Guide or contact us to discuss how we can help.

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